Faya Bloom – Fayabloom.com
Welcome to Faya Bloom. By accessing or placing an order through www.fayabloom.com, you agree to the following Terms and Conditions. Please read them carefully before using our website.
Faya Bloom reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of any changes.
1. General
Faya Bloom is an online flower and gift delivery service operating in Jordan.
By using our website and placing an order, you confirm that:
• You are at least 18 years old
• You provide accurate and complete information when placing an order
• You agree to comply with these Terms & Conditions
Faya Bloom reserves the right to refuse or cancel any order if necessary, including in cases of pricing errors, product availability issues, or suspected fraudulent activity.
2. Orders
All orders placed through Fayabloom.com are subject to product availability and order acceptance.
Once an order is placed, the customer may receive an order confirmation. This confirmation does not guarantee acceptance of the order until it has been processed.
Faya Bloom reserves the right to cancel orders if required due to stock issues, pricing errors, or other operational reasons.
3. Delivery
Faya Bloom provides delivery services across Jordan.
• Same-day delivery is available for orders placed before 6:00 PM.
• Orders placed after the cutoff time may be delivered the following day.
• Delivery fees vary depending on the delivery city or location.
Customers must ensure that all delivery details are accurate.
If the recipient is not available at the delivery location, our delivery team may leave the order at the door, reception, security, or another safe place at the venue to ensure successful delivery.
Once the order has been delivered to the provided address, the delivery will be considered completed.
4. Delivery Confirmation
For security and service purposes, Faya Bloom may keep delivery confirmation records, which may include delivery photos, delivery timestamps, or confirmation from the recipient or location staff.
These records serve as proof that the order has been successfully delivered.
5. Product Availability & Substitution
Flowers are seasonal products and availability may vary.
If a specific flower, gift item, packaging, or decorative element is unavailable, Faya Bloom reserves the right to substitute items with alternatives of equal or higher value.
All substitutions will be made carefully to maintain the same overall design, style, look, and feel of the arrangement or gift set.
6. Freshness & Product Care
Faya Bloom ensures that all flowers are freshly prepared and arranged before delivery.
Flowers are natural products and their lifespan may vary depending on environmental conditions such as:
• Temperature
• Sunlight exposure
• Handling after delivery
Once an order has been successfully delivered, Faya Bloom cannot be held responsible for changes in flower condition caused by environmental factors, improper care, or delays in the recipient receiving the flowers.
For best results, flowers should be placed in water and kept away from direct heat and sunlight.
7. Cancellation Policy
Orders may be cancelled at least 24 hours before the scheduled delivery date.
Cancellations made within less than 24 hours of the delivery time may not be accepted as the order may already be prepared or dispatched.
If a cancellation is approved, refunds may take up to 21 business days to appear depending on the customer’s bank processing procedures.
8. Refunds & Replacements
Customer satisfaction is important to us.
If the product arrives damaged or significantly different from the order, customers must contact us within 24 hours of delivery.
In such cases, Faya Bloom may offer:
• Replacement of the product
• Store credit where applicable
Due to the perishable nature of flowers, refunds are generally not issued once the order has been delivered unless approved by Faya Bloom.
9. Pricing & Payments
All prices listed on Fayabloom.com are subject to change without prior notice.
Payments are accepted through:
• Credit Cards
• Debit Cards
All payments are processed through secure third-party payment gateways. Faya Bloom does not store credit card information.
10. Customer Responsibilities
Customers are responsible for providing accurate delivery details including:
• Recipient name
• Phone number
• Delivery address
Faya Bloom is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
11. Limitation of Liability
Faya Bloom shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our services.
Our liability, if any, is strictly limited to the value of the product purchased.
Faya Bloom is not responsible for delays or service disruptions caused by circumstances beyond our control including but not limited to:
• Traffic conditions
• Weather conditions
• Public events
• Government restrictions
• Force majeure events
12. Privacy
Your use of the website is also governed by our Privacy Policy, which explains how we collect and use your personal information.
13. Contact Information
If you have any questions regarding these Terms & Conditions, please contact us:
Faya Bloom
Website: www.fayabloom.com
Email: support@fayabloom.com